Frequently Asked Questions (FAQs)
Ordering & Gifting
How does the jewelry arrive? Is it ready for gifting?
Every piece is nestled inside a luxury, soft-toned keepsake box designed to protect the jewelry and create a beautiful opening experience. No pricing information is ever included in the package, making it completely gift-ready the moment it arrives at their door.
What if it doesn't fit me or my recipient doesn't like it?
We want this gift whether it is for yourself or that special person to be completely stress free. We offer a seamless, graceful 30 day return and exchange window. If the length isn’t quite right or it isn't exactly what they dreamed of, we will gladly help you exchange it for the perfect piece.
*Please view our Return & Exchange policy here
Materials & Care
What materials do you use?
We select materials that best balance beauty, intricate detail, and durability. Our collection features pieces crafted from fine 925 sterling silver as well as high-quality copper/alloy, all finished with a premium plating. Every piece is meticulously curated to be completely comfortable for everyday wear.
Will this jewelry tarnish, and how should I care for it?
Due to the natural characteristics of fine metals like 925 sterling silver and the premium copper-based alloys we select for our intricate shapes, slight oxidation can naturally occur over time when exposed to everyday elements. To ensure your keepsake retains its radiant lustre for years to come, simply keep it clear of harsh chemicals, give it a quick, gentle wipe with a soft cloth at the end of the day, and store it safely inside the Velumi box it arrives in.